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Tenant Fees and Charges

We may find a property for you within a matter of days, so you need to understand the rental process before you start looking.

To protect both tenant and landlord rights you will have to go through a series of checks, referencing and sign tenancy agreements. We always want you to rent through us, so we don’t just organise viewings; we help you at every stage of the complex rental process, including making and agreeing an offer.
You will have been given our applicant guide when you came to your first viewing, as soon as you make an offer we’ll send you our detailed tenant guide so you understand the whole rental journey.

There are four types of costs you need to budget for:
  • your rental payment
  • your chosen letting agents costs
  • the bills you have to pay on top of the rent
  • the deposit which is usually the equivalent of between 6 to 8 weeks rent
We’ve detailed everything below to give you an idea of what to expect.

Full breakdown of tenant fees (ALL FEES AND CHARGES ARE SHOWN INC VAT)

Set up (tenant's share) – includes one tenant reference, identity and Right to Rent check. Contract negotiation (amending and agreeing terms) and arranging the tenancy£249
Additional tenant reference checks including identity and Right to Rent check
£39 per additional tenant (if required)
Guarantor reference, identity check and preparing a deed of guarantee as part of the tenancy agreement£39 per guarantor (if required)
Company reference£72
Inventory check-in report (tenant's share)Minimum £72 to maximum £620 (sliding scale dependent on the size of the property and whether furnished or unfurnished)
Last minute cancellation or change to inventory appointment£50
DepositUsually equivalent to 6 weeks rent (8 weeks if you have a pet)
Withdrawing from a tenancyA minimum of £300 per person
Renewal negotiation and paperwork (paid at renewal)£120
Change of sharer (includes one tenant reference)£395
Call out services£60 per hour plus the contractor's invoice
Last minute cancellation of prearranged visits£60 per visit
Inventory check out (paid at end of tenancy)The charge will vary depending on the size of the property and whether furnished or unfurnished – min. £72, max. £620
Hourly rate (for example, replacing any damaged or broken items£60 per hour plus any replacement cost
Unpaid rent / returned payments£50 per payment per day, unpaid or returned
Interest on unpaid commission or other monies4% above the base rate of Barclays Bank PLC per annum, calculated daily
Stamp duty land taxThis tax is payable on tenancies where the rent exceeds £125,000 (
You’ll also be responsible for all household bills such as gas, electric, water, telecoms, council tax and so on, if you have any questions your local lettings team will be able to help you.

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